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With the Belgian measures to contain the COVID-19 virus, a number of things are changing with regard to the shipment of orders.
1) Collection at the store is no longer possible. We are assuming that coming outside to pick up sewing-related purchases is not considered as 'essential movements'. Of course, we can argue about this ;).
2) Belgian customers: BPost remains at work, so both home delivery and collection of parcels at a pick-up point remain possible. Be sure to check whether the pick-up point of your choice remains open! In case of non-collection, we will be fined and we prefer to avoid that.
3) Dutch/international customers: As our drop-off point for DPD parcels is closed until 5 April, we only ship with BPost. For you, home delivery applies by definition. We apologize for the extra costs and lack of flexibility this entails. As soon as we can go back to the normal arrangement, we certainly will!
We still ship almost daily and handle everything as soon as we can. Because we also combine this with young children staying at home and partner's work obligations, it may be that we just don't meet the deadline. We apologize for this inconvenience and hope for your understanding.